Terms and Conditions for Somers Town Carpet Cleaners
These Terms and Conditions set out the basis on which Somers Town Carpet Cleaners provides domestic and commercial carpet and upholstery cleaning services in the UK. By making a booking, confirming an appointment, or allowing work to proceed, the customer agrees to be bound by these terms. They are intended to create a clear and fair service agreement, covering booking process, payments, cancellations, liability, waste regulations, and governing law. These terms apply to all carpet cleaning services supplied under the Somers Town Carpet Cleaners name unless otherwise agreed in writing.
For the avoidance of doubt, references to “we”, “us”, and “our” mean Somers Town Carpet Cleaners, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. The wording below is designed to reflect standard UK service expectations and consumer law requirements. Nothing in these terms limits any rights that cannot lawfully be excluded under applicable legislation. If any part of these terms is found to be unenforceable, the remainder will continue to apply.
We aim to provide a professional and transparent service agreement for every Somers Town carpet cleaning booking. These terms apply whether the work is arranged in advance, booked at short notice, or carried out as part of a recurring maintenance schedule. Where a written quotation, estimate, or service note contains additional terms, those additional terms will apply only to the extent that they do not conflict with these Terms and Conditions.
Booking process begins when the customer requests a quotation, estimate, or appointment for cleaning services. Any quotation provided is based on the information supplied at the time of enquiry, including carpet type, room size, stain level, access conditions, and any special treatment requirements. A quotation is not a fixed offer until it has been accepted and we have confirmed availability. If the customer’s information changes materially before the appointment, we reserve the right to revise the price, scope, or timing of the work.
A booking is only confirmed when we have accepted the request and, where applicable, received any required deposit or advance payment. We may ask for photographs, property details, or other relevant information to assess the likely level of work. The customer must ensure that all details provided are accurate and complete. If incorrect information results in additional time, equipment, or products being needed, we may charge reasonably for the extra work. We are not responsible for delays or changes caused by incomplete or misleading booking information.
Customers must ensure that suitable access is available at the agreed time. This includes access to the property, any necessary parking arrangements, water supply, electricity, and safe working space. If access is not available or the property is not ready for cleaning, we may treat the appointment as cancelled by the customer and apply the relevant cancellation or call-out charges. For safety and efficiency, items such as fragile furnishings, valuables, and loose personal effects should be removed before the service begins.
We may refuse, suspend, or reschedule a booking if circumstances make it impractical, unsafe, or unreasonable to proceed. This may include severe weather, equipment failure, staff illness, poor access, unsafe conditions, or the presence of hazards such as excessive damp, mould, infestations, or electrical risks. In such cases, we will try to offer an alternative date or a revised service plan. If a booking is cancelled by us for reasons within our control, any advance payment for the affected service will normally be refunded or credited.
Payments must be made using the methods we accept at the time of booking or completion. Unless we agree otherwise in writing, payment is due on completion of the service on the same day. For larger projects, commercial work, repeat contracts, or out-of-hours appointments, we may require a deposit, staged payment, or invoice terms. Any deposit requested secures availability and may be non-refundable where stated, especially if time is reserved specifically for the customer.
Prices may be given as an estimate or fixed quotation depending on the information available. An estimate is not a guaranteed final price, and the final amount may vary if the actual work differs from the initial description. Additional charges may apply for heavily soiled areas, specialist stain treatment, pet odour treatment, fabric protection, extra rooms, parking restrictions, or extended drying requirements where agreed. All charges will be communicated in a clear and reasonable manner. We reserve the right to suspend work until overdue sums are paid.
Cancellations and rescheduling must be requested as soon as possible. Where a customer cancels a booking with sufficient notice, we may offer a refund of any payment already made, subject to any non-recoverable costs or agreed deposit conditions. If the customer cancels at short notice, including on the day of the appointment, we may charge a cancellation fee to reflect lost time and resources. If we arrive at the property and are unable to complete the work because of customer-related issues, the appointment may be treated as a late cancellation or failed attendance.
The customer may request a change of date or time, and we will use reasonable efforts to accommodate that request, subject to availability. However, rescheduling is not guaranteed. If repeated changes are made by the customer, we may ask for a fresh deposit or revised terms. Where a booking involves a discounted rate or a limited-time promotion, any change to the appointment may remove the original offer and replace it with the current applicable price. This applies to all carpet cleaning in Somers Town bookings and similar service arrangements.
If the customer is a consumer, statutory cancellation rights may apply in some cases, particularly for contracts agreed away from business premises or by distance communication. Where those rights apply, we will provide the required information and any cancellation instructions in accordance with UK consumer law. If the customer asks us to begin work within the cancellation period, they may be required to acknowledge that the service may be chargeable for work already performed. Once the service has been fully completed, cancellation rights may no longer apply.
Liability is limited to the extent permitted by law. We will exercise reasonable skill and care in carrying out all cleaning services, but results can vary depending on carpet condition, age, material, previous treatments, colourfastness, and hidden defects. We do not guarantee the removal of all stains, odours, marks, or wear-related discolouration. Some fibres may react unpredictably to moisture, cleaning agents, agitation, or pre-existing damage. Where a risk is identified, we may choose a safer method or decline certain treatments.
The customer is responsible for disclosing any known issues affecting the carpet or surrounding area, including weak seams, dye instability, underlay defects, pre-existing damage, shrinkage risk, or recent treatments. We are not liable for damage caused by undisclosed defects, unsuitable materials, or items left in the cleaning area. If the customer requests that we proceed despite our advice, they accept the associated risk to the fullest extent allowed by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Our total liability for loss or damage arising from the service will generally be limited to the amount paid, or payable, for the specific service in question, except where the law requires otherwise. We will not be responsible for indirect loss, loss of profit, loss of business, emotional distress, or consequential damage. Customers should remove or protect fragile objects, electronics, and valuable items before work begins. We are not responsible for damage arising from items that are unstable, poorly secured, or left in the work area without warning.
We take care to use appropriate methods, but carpets and soft furnishings can be affected by factors beyond our control, including pre-existing wear, manufacturing flaws, hidden contamination, or previous improper cleaning. Drying times are estimates only and may vary according to temperature, airflow, humidity, and carpet composition. The customer should allow adequate ventilation and avoid use of the cleaned area until it is suitably dry. We are not liable for inconvenience caused by normal drying variation, provided the service was performed with reasonable care and skill.
Waste regulations and environmental responsibilities are taken seriously. Any waste generated during the service, such as used towels, disposable materials, or removed debris, will be handled in a lawful and responsible manner. We will not knowingly dispose of controlled or hazardous waste in a way that breaches UK regulations. Where cleaning involves waste water, contaminated materials, or removed residues, these will be managed according to applicable environmental and health and safety requirements. The customer must disclose any known hazardous substances before work begins.
If the property contains biological contamination, chemical residues, sharps, sewage, or other potentially dangerous waste, we may refuse the work or apply additional controls, charges, or specialist procedures. The customer remains responsible for ensuring that any waste present at the property is declared accurately and stored safely. We do not accept responsibility for waste that was not generated by us, and we may leave a site if conditions are unsafe or if the presence of hazardous waste has not been disclosed in advance. Any such situation will be dealt with in line with applicable law and reasonable professional practice.
Customer obligations include ensuring that the property is reasonably prepared for cleaning. This means moving small items, securing pets, informing occupants about access arrangements, and disclosing any special circumstances that may affect the service. The customer must provide a safe working environment and must not ask us to use methods that are unlawful, unsafe, or contrary to manufacturer guidance. If we recommend a particular approach or advise against a treatment, the final decision to proceed lies with the customer, provided it is safe and lawful to do so.
We may photograph areas before and after cleaning for operational records, quality control, insurance, or evidence of condition, provided this is done in a lawful and proportionate manner. Any such images will be used only for legitimate business purposes and in accordance with applicable data protection rules. We will not use customer data beyond what is necessary to provide and administer the service, handle complaints, and meet legal obligations. Personal information will be handled responsibly and in line with UK data protection requirements.
If a complaint arises, the customer should notify us within a reasonable time after the service so that we can investigate and, where appropriate, offer a remedy. Any remedy may include re-cleaning, partial refund, or another reasonable solution, depending on the circumstances. The customer must allow us a fair opportunity to inspect and address the issue before arranging a third party to intervene, unless immediate action is needed to reduce loss. Any decision on remedy will take into account the nature of the issue, evidence available, and the extent of our responsibility.
These Terms and Conditions may be updated from time to time to reflect changes in our operating procedures, pricing structure, or legal obligations. The version in force at the time of booking will apply to that service unless a later written agreement states otherwise. If any communication, quotation, or service note conflicts with these terms, the written agreement will prevail only where it clearly identifies the specific point of variation. No waiver of any term will be effective unless it is made in writing.
Governing law for these Terms and Conditions is the law of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services, these terms, or any related booking will be governed by and interpreted in accordance with that law. The parties agree that the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights or alternative dispute resolution procedures that may apply under UK law.
By booking a service with Somers Town Carpet Cleaners, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These provisions are intended to be fair, practical, and consistent with standard UK service expectations. If the customer has any uncertainty about a booking condition, payment arrangement, or service limitation, it is their responsibility to ask for clarification before the appointment is confirmed. Acceptance of the service indicates acceptance of the terms in full.